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Head Concierge

Otago - Queenstown

Bring your strong hospitality front office experience to an award-winning hotel team.  The Rees Hotel, Queenstown is accepting applications for an experienced hospitality professional.

Purpose of Position

This role is vital to The Rees Hotel, often being the first contact with guests on arrival.  The successful candidate will be impeccably groomed and possess outstanding written and verbal communication skills as well as strong leadership and training abilities.  You will be customer service driven, and will enjoy exceeding customers’ expectations.  Proactive, and the consummate professional, you will be responsible for ensuring that guests enjoy a 5-Star Queenstown experience, managing all their requirements for activities and experiences in the area.


Skills and Experience

  • Have previous experience in high-quality properties
  • Strong knowledge of the Queenstown Lakes District
  • Accuracy and an “eye for detail”
  • Passionate about “Customer Service/Care”
  • Ability to multi-task in a busy hotel
  • Demonstrable leadership skills
  • Be able to work autonomously with excellent time management skills
  • Have strong initiative and ability to think outside the square
  • Excellent English verbal and written communication skills
  • A second language is desirable but not essential
  • Excellent computer skills and experience with PMS (Preferably CMS Guest Centrix)
  • Available to work a variety of shifts including mornings, evenings, weekends and public holidays
  • Sales driven
  • Full clean driver’s licence (P Licence an advantage)
  • Long term commitment to Queenstown


Benefits and Rewards

  • This is your opportunity to showcase your talents and expertise for an award winning successful independent 5 Star Qualmark Gold rated property.
  • Permanent full-time position
  • Opportunities to experience products and activities in the region
  • Competitive remuneration
  • Uniform and some meals provided
  • Other benefits and rewards apply